Employee Spotlight: Caroline Flanagan, Customer Service Team

At ViewTrade, our team is critical to our success – and we want to give them the spotlight they deserve! Check out our interview with Caroline Flanagan, Customer Success, and stay tuned for more employee profiles in the future.

What was your first job?

I worked as a digital production associate for an e-reader app. The app focused on original content for children, as well as republishing children’s books from other publishers. I was responsible for using proprietary software to publish books on the app and liaise with actors, authors and illustrators. I learned HTML, JavaScript, JSP and CSS, both within the role and on my own, which sparked an ongoing interest in coding and a nearly decade-long career in digital publishing. It was this career path that led to my interest in software development and fintech.

What excites you about financial technology today?  

I’m most excited about the innovation that comes with working at ViewTrade. My current role gives me exposure to global markets and multiple asset classes. I have access to the most up-to-date technology, the newest products and the ability to continue my personal career development, allowing me to be creative. I like how fintech removes barriers to entry and creates a pathway for less developed markets to enter the global marketplace.

Where do you see financial technology and finance evolving in the next 5-10 years? 

I think we’ll see continued digitization of finance and movement away from traditional assets. Credit will become more common and widely available, along with interest-free payment plan options for larger purchases. I think we will also see fintech services start to consolidate in certain areas; however, more nimble firms will continue to go it alone, enabling them to be more innovative in a competitive marketplace.

What would people be surprised to learn about you? 

I have a rescue dog named Flora, I love video games and I used to fence in high school. I’m also great at jumping into freezing water.